IMPORTANT POLICIES
We appreciate you and ask for your support in the following ways:
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Arrival: Please arrive to your class or party 15 to 30 minutes prior to its start time. We want you to get ready and comfortable without a rush. We also don't want you to miss out on important connections with friends, families and all of the music monkeys!
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Class Absence & Make-ups: Students are limited to 1 make-up class per session and we require that the make-up is scheduled during the same session as the missed class. For coordination and planning, please write to [email protected].
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Cancellations: If enrollment numbers do not meet our needs and program objectives, Music Monkey Jungle® has the right to cancel a class session but hopefully this won't happen. All collected payments will be refunded in full, if this does (sadly) occur.
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Session Refund: When signing up for a session, you are aware that you are securing a spot and holding a space in our class, whether or not you're in attendance. If you cancel your tuition more than 4 weeks before the start of a session, you'll receive a full refund, minus the processing fee. If you cancel your tuition within the 4 weeks prior to the start of a session, you'll receive a 50% refund, minus the processing fee. Once a class begins, there are no refunds, no refunds.
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Party Disclaimer: By purchasing a party package, you release Music Monkey Jungle®, their employees and independent contractors from any and all suits, claims, damages, costs and expenses; in conjunction with our performances and any props thereof except that arising out of sole negligence and willful misconduct. We are not liable for any accidents or injuries that occur among attending patrons. Parents, guardians and caregivers are responsible for supervising their children at all times.
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Party Deposit & Cancellation: A $150 non-refundable deposit is required to hold your party date and time. If you cancel 30 days prior to your booked party and have paid in full, you'll receive a full refund, minus the deposit.
Party Contract: Your signed contract, through SignNow, music be received by our events team 4 weeks prior to your party. Without it, your party is not solidly booked. |
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Equal Opportunity: Music Monkey Jungle® is an equal opportunity establishment. We hold firmly to "love your neighbor as yourself" and prohibit discrimination or harassment based on ace, color, religion, creed, sex, national origin, age, ability, disability, marital status, veteran status, artistic freedom or any other status protected by applicable law. Each individual has the right to work, learn, connect and grow in an atmosphere that promotes and support equality. Violations of this policy will not be tolerated.
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Photo & Video: By attending Music Monkey Jungle® classes, programs and events, you give permission and consent to your photographic likeness for promotional use. This includes all forms of social media. If you would like to opt-out, please notify a Music Monkey Jungle staff member and we'll add this information to your client profile.
Product Returns: Shop online or in-store, worry free. If something doesn't work out, you can send or bring (most) new or unused items back, within 30 days or purchase for a full refund, exchange or store credit. |
Clearances: All Music Monkey Jungle Employees are required to have up-to-date Child Abuse Clearances, Criminal Background Checks and finger prints on file. For most classes, there will always be 2-4 instructors working together, ensuring the ultimate measures in safety. Children are only allowed to be picked up and signed out by a guardian who have their contact information on file. No exceptions. Please write to [email protected] with questions or comments.
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